Syrena on the Swan – Booking terms

  1. Acceptance
    By booking or staying at Syrena on the Swan (Property), you accept the terms contained herein.
    You and any person who stays at, or who you invite to, the Property must comply with these terms.
    You will be liable to us for any breach of these terms by any person who stays at, or who you invite to, the Property.
  2. Check-in and check-out times
    Check-in time is 2pm and check-out time is 10am. We will do our best to accommodate an earlier check-in or a late check-out if you telephone us on the day before your arrival (for an earlier check-in) or the day before your departure (for a late check-out).
  3. Guests
    There must not be more than 4 people (plus 2 infants) staying overnight at the Property. There must be no more than 8 people at the Property unless you have obtained our prior approval.
    All persons at the Property must produce identification upon our request.
  4. Payment
    You must pay the cost of the accommodation in advance.
  5. Authority to debit credit card
    Where you provide us (directly or through any third party) credit card details, you irrevocably authorise us to debit the card for the cost of the accommodation and any other amounts you owe to us.
  6. Security deposit
    If you do not pay by credit card, we may request you pay an additional refundable amount of $400.
  7. Cancellation
    If you cancel your booking more than 30 days before your arrival date, we will refund any monies you have paid to us, less a $1,100 cancellation fee. Any other refunds are entirely at our discretion.
  8. Damage
    You will be liable to us for any damage to the Property, or any furniture or items within it (with the exception of fair wear and tear), including any unreasonable cleaning costs we may incur, irrespective of how or by whom the damage occurred.
  9. Use of Property
    You must not use the Property for any unlawful purpose.
  10. Smoking
    Smoking inside or outside the Property is strictly prohibited. If we find evidence of smoking, you will be liable to pay us $250 as a genuine pre-estimate of the cost of remedying the damage.
  11. Excessive noise
    You must not make excessive noise at the Property during the stay.
  12. Pets
    Pets are only permitted with our prior approval. There is a pet surcharge of $15 per night, per pet. Pets are not permitted in bedrooms or on furniture or linen. You are responsible for cleaning up and removing all pet fur, droppings and other mess, both inside and outside the Property.
  13. Liability for lost or damaged property
    We are not liable for any loss or damage to your personal property, howsoever caused.
  14. Revocation of licence
    If you breach any of these terms, we may revoke your licence to occupy the Property and retain all monies you have paid to us.